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    • Customer service2
    • Poor quality1

  • 1 day ago
  • Furniture and Decor
  • Jonesboro, Arkansas
  • Queen Size Mattress Set
  • 4
  • REVIEW RATING 3/5

My parents bought me a queen size mattress set from Hanks Fine Furnituture in Jonesboro, AR. They got a 15 year warranty on the set. After 4 years the mattress was so warped to say the least, we tried to get it replaced or refunded. We were told a process of pictures, etc to send in an envelope. After quite some time and multiple calls from us trying to find out what was taking so long, we were... Read more

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  • Apr 30
  • Furniture and Decor
  • Waxahachie, Texas
  • Sectional
  • 56
  • REVIEW RATING 4/5

Hanks in little rock I order a sectional on march 8th. Eta was April 16. Pushed back till may 8th. No call nothing. I called them April 28 to find out it was pushed back till first of June. I asked for free delivery and the floor model till my new comes in. Not a chance. So I said throw in the ottoman which is 400. No chance. I said then give me a discount waiting to hear back but not holding my... Read more

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  • Apr 13
  • Furniture and Decor
  • Mobile, Alabama
  • Sectional Sofa
  • 80
  • REVIEW RATING 4/5

I bought a $3500. sectional from the mobile store. After 3 months the recliner bent, the frame broke and the massager doesn't massage the chair, it massages the frame which makes an awful noise. The technician they sent out said he didn't know how to fix it, but he would play around with it. After a few more months, the same piece broke again. This time the mechanics have ripped the inside of the... Read more

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  • Mar 24
  • Furniture and Decor
  • Jonesboro, Arkansas
  • Drawer
  • 148
  • REVIEW RATING 4/5

We purchased the mattress and boxsprings (not a cheap set) and the Heritage King bed, dresser, mirror, media unit and two nightstands. Within two days the drawers were sticking and not closing right. We made contact with the salesperson, Chris and he said he would get with management. We never heard anything, so we go back to the store and speak with the manager, Randy. We informed him we were... Read more

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  • Mar 22
  • Furniture and Decor
  • Rogersville, Missouri
  • Sofa
  • 74
  • REVIEW RATING 4/5

My elderly grandmother bought a sofa at Hanks in Springfield Mo & it took months before she got it after they told her it would be a couple of weeks. But the worst part was when we went to pick it up the store manager ( I didn't get her name) was very condescending & rude to my 82 year old grandmother all because she wanted to put a dab of water on the sofa to be sure it was scotch... Read more

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I don't understand why jonesboro ar store don't appreciate There vets.. not a happy camper Add comment

  • Feb 24
  • Furniture and Decor
  • Theodore, Alabama
  • Living Room Furniture
  • 147
  • REVIEW RATING 4/5

We ordered Paula Dean livingroom furniture from Hank's in Mobile, Al. the week before Thanksgiving! I had my livingroom painted to match my new furniture, custom drapes. We flooded and was very excited about my new livingroom. Today is Feb. 24th. No furniture. I demanded a refund last week, as we wrote them a check for the furniture we still haven't received. Every time I call it happens to be... Read more

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  • Feb 21
  • Furniture and Decor
  • Little Rock, Arkansas
  • Furniture
  • 114
  • REVIEW RATING 4/5

I was told that since I didn't/couldn't use my furniture warranty I would be due a refund since it be four (4) years. Upon calling and checking on the refund the Hank's rep first said that 1) the warranty was not for four years but five 2) the warranty would have to be discussed with the salesperson who is now in a different store 3) it would not be a refund it would be an in-store credit.... Read more

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  • Feb 19
  • Furniture and Decor
  • Hot Springs Village, Arkansas
  • Furniture
  • 85
  • REVIEW RATING 4/5

On Fri 2/13 I was to have furniture delivered in the morning time because I had to work in the afternoon I STRESSED THE importance of the delivery time and was set up with their independent delivery person so I would get my furniture that morning I waited a week and didn't get my furniture til 7 pm that night. Your company cost me a days pay from having to *** from work to wait for my... Read more

Was this review helpful? 0 1

Sherwood. Horrible! Do not shop here! Randy is a liar. Too much of a hassle with them. Tried to sell damaged table when I ordered new. Brought damaged anyway. First delivery was incomplete. Too much hassle!!! Not worth the bother for their cheap furniture. Add comment

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