• Customer service2 votes
  • Poor quality1 votes
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  • Apr 13
  • Furniture and Decor
  • Mobile, Alabama
  • Sectional Sofa
  • 19

I bought a $3500. sectional from the mobile store. After 3 months the recliner bent, the frame broke and the massager doesn't massage the chair, it massages the frame which makes an awful noise. The technician they sent out said he didn't know how to fix it, but he would play around with it. After a few more months, the same piece broke again. This time the mechanics have ripped the inside of the... Read more

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  • Mar 24
  • Furniture and Decor
  • Jonesboro, Arkansas
  • Drawer
  • 85

We purchased the mattress and boxsprings (not a cheap set) and the Heritage King bed, dresser, mirror, media unit and two nightstands. Within two days the drawers were sticking and not closing right. We made contact with the salesperson, Chris and he said he would get with management. We never heard anything, so we go back to the store and speak with the manager, Randy. We informed him we were... Read more

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  • Mar 22
  • Furniture and Decor
  • Rogersville, Missouri
  • Sofa
  • 35

My elderly grandmother bought a sofa at Hanks in Springfield Mo & it took months before she got it after they told her it would be a couple of weeks. But the worst part was when we went to pick it up the store manager ( I didn't get her name) was very condescending & rude to my 82 year old grandmother all because she wanted to put a dab of water on the sofa to be sure it was scotch... Read more

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I don't understand why jonesboro ar store don't appreciate There vets.. not a happy camper Add comment

  • Feb 24
  • Furniture and Decor
  • Theodore, Alabama
  • Living Room Furniture
  • 111

We ordered Paula Dean livingroom furniture from Hank's in Mobile, Al. the week before Thanksgiving! I had my livingroom painted to match my new furniture, custom drapes. We flooded and was very excited about my new livingroom. Today is Feb. 24th. No furniture. I demanded a refund last week, as we wrote them a check for the furniture we still haven't received. Every time I call it happens to be... Read more

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  • Feb 21
  • Furniture and Decor
  • Little Rock, Arkansas
  • Furniture
  • 92

I was told that since I didn't/couldn't use my furniture warranty I would be due a refund since it be four (4) years. Upon calling and checking on the refund the Hank's rep first said that 1) the warranty was not for four years but five 2) the warranty would have to be discussed with the salesperson who is now in a different store 3) it would not be a refund it would be an in-store credit.... Read more

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  • Feb 19
  • Furniture and Decor
  • Hot Springs Village, Arkansas
  • Furniture
  • 74

On Fri 2/13 I was to have furniture delivered in the morning time because I had to work in the afternoon I STRESSED THE importance of the delivery time and was set up with their independent delivery person so I would get my furniture that morning I waited a week and didn't get my furniture til 7 pm that night. Your company cost me a days pay from having to *** from work to wait for my... Read more

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Sherwood. Horrible! Do not shop here! Randy is a liar. Too much of a hassle with them. Tried to sell damaged table when I ordered new. Brought damaged anyway. First delivery was incomplete. Too much hassle!!! Not worth the bother for their cheap furniture. Add comment

Bought $7000 in furniture. Took 6 months to get a love seat that should have came with my sofa. Purchased a bed and the mattress is sagging. Called company 6 times they never returned my call. Will never do business there again!!! Add comment

  • Oct 20, 2014
  • Furniture and Decor
  • Atlanta, Georgia
  • Broken Dresser
  • 314

First I felt we had gotten a good deal price wise even though the bedroom set had slit damage and had been discontinued. I had not noticed the public notice of the hours they delivered . Its 9 am to 9 pm. So there we are setting anxiously waiting on the new furniture to be delivered. They showed up at 6:30 pm and as they were loading the dresser off , one mover lifted on side of the dresser and... Read more

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