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  • Customers like
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  • Customers don't like
    • Customer service3
    • Poor quality2
    • Being lied to about warrany claims1

  • Aug 01
  • Furniture and Decor
  • Cabot, Arkansas
  • Queen Size Mattress
  • 73
  • REVIEW RATING 4/5

Just left the Russellville, Arkansas store location. I was told by the assistant manager that he has never had a customer as rude as me. Probably not. We met my college aged daughter a few minutes after she thought she found a bed there. She told us they didn't have it in a full but they could get it by next week. We took a look and found that the queen was on sale for $100 less than the full... Read more

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  • Jul 29
  • Furniture and Decor
  • Springfield, Missouri
  • Bedroom Set
  • 39
  • REVIEW RATING 4/5

I ordered a bedroom set at Hank's in Springfield, Mo and paid in full on 3/12/15. I received half of it on 3/31. One of the drawers under the bed was smashed & a guide rail for another drawer was missing. I reported it to the store with photos on 4/4. A claim was filed with the manufacturer for the drawer only. The rail was never ordered. I made numerous contacts both by phone and in person... Read more

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Horrible customer service Poor service at pick up in North Little Rock Add comment

  • Jul 15
  • Furniture and Decor
  • Navarre, Florida
  • Area Rug
  • 53
  • REVIEW RATING 4/5

I am going through the same issue with the store located in Destin, Fl. This has been my worst buying experience EVER. I ordered an area rug, the lady who took my order told me that it will be around 3 weeks to come in . It is now One day short from a month also after three times of calling to see where my item was they finally told me that it got shipped to their headquarter store. And... Read more

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It seems that Hank's fine furniture is only focused on numbers rather than customer service. Just getting a mattress delivered was a nightmare. I had to get a different contracting service to deliver my mattress. The manager was not helpful at all and he was the one who made the sale! This will be the last time I shop at Hank's "fine" furniture. Add comment

  • Jul 03
  • Furniture and Decor
  • Memphis, Tennessee
  • Bed Set
  • 107
  • REVIEW RATING 4/5

This was my first experience buying furniture for my new apartment and I beyond regretting the fact I even went to Hanks in little rock. Why ? Because first off they told me I was getting this beautiful bed set for $1500 which was great when they showed me the "set" it had hb, fb, Chester, dresser, Mirro, night stand and rails. Basically all the fixings. I said okay because I THOUGHT I was... Read more

Was this review helpful? 0 1

This place is an absolute joke! I have been trying to contact anyone who is somewhat educated on their mattress return/exchange policy after I was sent the wrong one! Not a single educated or even well spoken rep in the whole place. One chain smoking trash bag woman told me I was out of luck! Pathetic! Add comment

  • Jun 19
  • Furniture and Decor
  • Russellville, Arkansas
  • Recliner
  • 142
  • REVIEW RATING 4/5

Bought $3500.00 in living room furniture was told at time of purchase that it has a 5 year warranty not to worry Anything happens just call well loved the furniture until one of the recliners broke one in a half year called them told me basically out of luck only the leather is covered were talking an $840.00 recliner that should last a lot longer than 1in a half years I have bought furniture... Read more

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  • Jun 09
  • Furniture and Decor
  • Fayetteville, Arkansas
  • Furniture
  • 86
  • REVIEW RATING 4/5

My furniture has been broken since the end of February. I have gotten the run around from Hanks since then. Supposedly the part was ordered and would be here the first of May. I already paid to get it fixed. A tech Finally came out yesterday and didn't even have the part. He said he was given a couch and was told to take whatever part he needed off of it. So what happened to the part they... Read more

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  • Jun 03
  • Furniture and Decor
  • Bentonville, Arkansas
  • Queen Bed Set
  • 149
  • REVIEW RATING 5/5

We bought furniture in Feb 2015 the furniture was supposed to be delivered in two to three weeks after repetitive calls after 5 weeks they delivered the partial order, they said the bed set will be delivered in two weeks, they said if they don't deliver the rest of the furniture on time they will take all the furniture back. We keep on calling them every week, their answer is it will be delivered... Read more

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