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2.0 Based on 20 reviews
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  • Customers like
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  • Customers don't like
    • Poor quality 3
    • Customer service 3
    • Being lied to about warrany claims 1
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  • 2 days ago
  • Furniture and Decor
  • Colleyville, Texas
  • Petersburg Motion Sofa
  • 2

I purchased what I thought was a decent quality reclining sofa and love seat. "The Petersburg Collection", approximately 4 years ago. The love seat was the first to break. One of the arms separated from body and there is a big gap between the arm and the seat. We turned it over (should have done that in the store) and it is made of cheap materials, and staples and cannot be fixed without tearing... Read more

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  • Nov 20
  • Furniture and Decor
  • Lawrenceville, Georgia
  • Chair
  • 23

I went into Hanks today in Destin Fl. The sales person was not very friendly. I wanted to buy a chair from them and have them call the panama city store to see if they had another one just like it that I could buy. He laughed and said noway can I sell you that chair , I can't sell it off the floor. I had cash money in hand and was prepared to purchase 2 chairs from him. His attitude toward me was... Read more

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  • Nov 16
  • Furniture and Decor
  • Willard, Missouri
  • Bliss Leather Power Sofa
  • 36

I purchased a suite of brown leather furniture chair sofa and love seat at the Springfield store July 5 they had to order it I got it 3 weeks later it was in boxes so we put it together Sept 5 while cleaning my wooden flours I raised the one side recliner of the sofa and it would not come back down I called Hanks and a week later a repair lady came out put the sofa recliner down checked out the... Read more

Was this review helpful? 1 1

Had a brother that work there , always put in a 3 weeks notice when something came up never gave him the time off he need I guess when someone becomes manger they think they are God . Add comment

  • Oct 15
  • Furniture and Decor
  • Lawson, Missouri
  • Transformer Power Reclining Sofa
  • 50

Over 8 weeks ago I contacted Rodgers office to get a warranty repair for my left end Transformer chair. My name Is Dave Lucas and I have not been informed but once two weeks ago by a man in Rodgers AR. stating that a bottom linkage has been ordered and when it it gets in a repairman will come to my home and install it. It has been the worst customer service I have ever been involved in. Can... Read more

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  • Oct 04
  • Furniture and Decor
  • Mobile, Alabama
  • Leather Couch And Chair
  • 106

Horrible leather furniture ! Color is rubbing off within 6 mths of purchasing. Was told it's a new company they were trying & offered me another set from another co. But am paying extra $350 + $90 for the damaged furniture to be picked up. I should NOT have to pay extra or for more delivery. This wasn't my fault it's the company's. I've been doing business with them when it was Home Place in... Read more

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  • Aug 01
  • Furniture and Decor
  • Cabot, Arkansas
  • Queen Size Mattress
  • 1
  • 1
  • 279

Just left the Russellville, Arkansas store location. I was told by the assistant manager that he has never had a customer as rude as me. Probably not. We met my college aged daughter a few minutes after she thought she found a bed there. She told us they didn't have it in a full but they could get it by next week. We took a look and found that the queen was on sale for $100 less than the full... Read more

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  • Jul 29
  • Furniture and Decor
  • Springfield, Missouri
  • Bedroom Set
  • 122

I ordered a bedroom set at Hank's in Springfield, Mo and paid in full on 3/12/15. I received half of it on 3/31. One of the drawers under the bed was smashed & a guide rail for another drawer was missing. I reported it to the store with photos on 4/4. A claim was filed with the manufacturer for the drawer only. The rail was never ordered. I made numerous contacts both by phone and in person... Read more

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Horrible customer service Poor service at pick up in North Little Rock Add comment

  • Jul 15
  • Furniture and Decor
  • Navarre, Florida
  • Area Rug
  • 128

I am going through the same issue with the store located in Destin, Fl. This has been my worst buying experience EVER. I ordered an area rug, the lady who took my order told me that it will be around 3 weeks to come in . It is now One day short from a month also after three times of calling to see where my item was they finally told me that it got shipped to their headquarter store. And... Read more

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