Hanks Fine Furniture Complaints and Reviews

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Hanks Fine Furniture
Main address: 5708 Warden Rd
1-501-565-3561, 1-888-224-4265, 1-501-992-0296, customerservice@hanksfurniture.com
  • 53 complaints
  • $30.9K claimed losses
  • $583 average
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  • Aug 09
  • Furniture and Decor
  • Springfield, Missouri
  • Couch Refund
  • 136

I bought a couch at Hank's in Springfield, MO, and was told it would be available for me to pick up the following week. On the day I was to pick it up, I got a call from the salesman telling me it would be another 3-4 weeks. When I told him that was unacceptable, he said he'd "see what he could do." When I hadn't heard from him for 4 days, I went to the store. The manager was "out" so I... Read more

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  • Jul 03
  • Furniture and Decor
  • Springfield, Missouri
  • Furniture Purchase
  • 1
  • 1
  • 97

I too wont Be purchasing any more furniture from hanks unless i have it in full payment. Upon purchase i was not given their policy information in the least. Paid for one item in full and making payments for the other item. Never was it explainef to me how their method of payment works and the store manager herself tells me its partly my responsibility to know that information and i was left... Read more

Was this review helpful? 1 0

  • Jun 19
  • Furniture and Decor
  • Springfield, Missouri
  • Service After Point Of Sale
  • 1
  • 1
  • 139

I typically dont rant in the open. But this is one that I am going to rant about. Begin Rant - Hank's Furniture is the worst place one could possibly do business with. Ok so I am a customer service type person and anyone knows me that I will do everything I can to resolve or at least lead you to a resolution of your problem. So a couple of weeks ago we were furniture shopping. We we went and... Read more

Was this review helpful? 1 0

  • Jun 13
  • Furniture and Decor
  • Mobile, Alabama
  • Recliners
  • 54

Husband and I bought two recliners. We were told that they would have to get them from another store. Three days later we were called to come pick up our chairs. They were not the same as the ones we tested in the store and did not last 6 months. The stuffing shifted or came out of one and the back broke completely off of one Neither one ever reclined all of the way. Will never purchase anything... Read more

Was this review helpful? 1 0

  • Jun 07
  • Furniture and Decor
  • Springfield, Missouri
  • Living Room Furniture
  • 84

My wife and I went to Hanks Fine Furniture in Springfield, MO to order new living room furniture - a sofa, chair and ottoman. We were told that our custom furniture (Paula Deen) would be ready in 4-6 weeks. At 4 weeks, my wife called to inquire about the order status, and was told that it would be ANOTHER 6 weeks before delivery. I then spoke with Carrie (the store manager) and her arrogant... Read more

Was this review helpful? 1 0

  • Mar 07
  • Furniture and Decor
  • Springfield, Missouri
  • Couch
  • 58

I bought a couch at the Springfield location. First week couch started to make a popping noise every time someone sat on it. Call the store to let them know, they went thru process of getting hold of manufacture. 3 months later got someone out to fix, still was making noise! Thought ok maybe this is the best it will get. 8 months later cushions are flat arm making a popping noise. Call store to... Read more

Was this review helpful? 3 0

  • Dec 06, 2013
  • Furniture and Decor
  • Company Policy
  • 4
  • 4
  • 137

I was employed by Hank's Fine Furniture. After being severely inured there, my manager, Chance Jobe said it was not covered under Worker's Comp and they could not get me a doctor. He conveyed to me that I was on my own. He spoke for owner, Hank Browne, who owns many stores across the country. I was finally able to file a claim and get medical treatment, but after I refused to sign a document... Read more

Was this review helpful? 2 0

  • Nov 19, 2013
  • Furniture and Decor
  • Rude Customer Service
  • 171

Me and my 2 daughter's walked in Hank's in Springfield, MO around 3:30pm on Saturday 11-16-13 so we could check on a delivery for a sofa my daughter had already previously purchased and had her receipt for, she was just checking to see when and how much it would cost for the delivery? While on the way to the customer service counter in the back we stopped on the way checking out different beds... Read more

Was this review helpful? 5 1

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  • Nov 12, 2013
  • Furniture and Decor
  • Springfield, Missouri
  • Customer Service Product
  • 133

Less than 6 months ago I purchase the Winter Park collection bedroom set for my 10-year-old daughter. One evening approximately one month ago, when she was getting into her full size bed the wooden rail (glued to the frame) collapsed. The materials are of poor quality and construction. I contacted the store to advise them of my issue. It was not addressed, therefore I went into the store... Read more

Was this review helpful? 1 1

  • Sep 24, 2013
  • Furniture and Decor
  • Texarkana, Texas
  • Furniture
  • 2
  • 2
  • 184

I went to Hanks Fine Furniture today in Texarkana, Texas and purchased what I was told by the saleman, a chair that was leather and by Thomasville furniture. It was located in the gallery next to Paula Dean's furniture and other fine furniture. I was told it was missing the ottoman and they could not get another one. The price was $579.00 tax included "a special" he said. After getting this... Read more

Was this review helpful? 3 9
 
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