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2.2 Based on 37 reviews
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    • Customer service 5
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Hanks Fine Furniture - Good Staff selling POOR QUALITY NOT SO
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Our second purchase from Hanks was made because of the service (which was great!)and price of our first purchase of bedroom furniture. We thought we could expect the same when it came to living room furniture.NOT! Long story made short the furniture was poorly made. There were seams on the sofa that were not sewn, the ottoman was sewn crooked and had a small hole in the fabric.The chair and a half had a broken arm. Also they delivered a... Read more

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On 9/9/16 my fiancee and myself visited the Bowman location, where we were greeted by Jared. He was very pleasant and helpful as we walked the store to find the perfect table for our bedroom. Fast forward to the point of sale....We ended up placing a painting and table on hold that day. On 9/14/16, my fiancee returned to the store and paid for both items plus delivery. On 9/15/16, we received a call from Hank's stating that they would not be... Read more

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Purchase living ensemble from Hanks Fine Furniture in Hot Springs, AR. Once the deal was done on paper, all assistance and accountability for the process ended. Waited 4 days for furniture to be delivered for a fee of course. It is now after 6 pm of the delivery day and still no time frame when furniture will arrive. Delivery people called at 8:30 am to verify address and again at 11:25 am to verify address again. Frustrated about the situation... Read more

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We bought a leather living room set for 3500.00 the recliner was broke when delivered took a month to replace it then 6 months later broke again took almost 3 months to get the part then had to pay 25.00 before repairman would schedule appt time to fix it. Shouldn't have to pay to have something fixed that is still under warranty customer service is horrible will never buy anything from Hank's again Read more

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Bought their top-of-the-line Westridge leather sofa and loveseat 4 years ago, along with the extended warranty. Within six months the color wore off the sofa where I normally sit. Took photos to the store and was told they would contact the mfr about my claim. Mfr denied the claim. I asked what about the warranty I purchased? The warranty doesn't cover fading. Seriously? So I said that if my dog barfed on it, a friend's kid drew on it with a... Read more

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Great furniture. Poor customer service (at least at the west Little Rock location). Would never get furniture there again!

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Guess I should have read these BEFORE I mabe the purchase. Hanks Jonesboro ar, steve was a great guy to deal with. My wife and I paid cash for a love seat ( $1.084.00) it was the floor model. Loaded it, got it home, wife dident like it. I called to return and the manager ( Randy ) EXTREEMLY rude not interested in helping In any way. Then told us their would be a 25% fee to return it ( that's $250.00 ) and we dident even have it 1day. Needless... Read more

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e also had a HORRIBLE experience! We ordered and it took WEEKS (months) to arrive. The first couch had 3 out of 4 pieces damaged within 2 weeks of having it so we sent it back. SECOND couch-which took forever to get because the "boat sank that was ca rrying it" is now FALLING APART (all less than 6 mo. old at was a $1,200 couch!) Sent a repairman after SEVERAL pleas (covered under warranty) and they... #1 did NOT fix it correctly (still sags) ... Read more

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I have read most of these complaints and was really fascinated. I was considering shopping at Hanks until I read these reviews. While talking to a doctor about another doctor, he said,"after he gets sued a few times, he will learn". I am just an ordinary person but my advice is don't argue. Keep it short and sweet and if that does not work, see if you can get your local TV station to help. ... Read more

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We had the best experience at Hank's in Pensacola,FL. We were looking for great quality dressers and Nick took the time to find us beautiful dressers and went out of his way to call the main store to find the matching pieces for our bedroom. We feel like part of his family. And will recommend Hank's and Nick to everyone searching for quality furniture and a happy, friendly person. Thank you so much Nick. Fred & Barbara Armand Read more

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