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I recently moved to the Panama City Florida area and wanted to purchase from a home town store. I ordered a living room set and was told that it would take from 6 to 8 weeks to build and be delivered. Needless to say, NO FURNITURE YET! I have made several calls in...
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1.0
I liked
  • Customer service while in the store
I didn't like
  • Being lied toand management not contacting me
#1138641
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Most of the time people enter furniture stores they are greeted...i was ignored. This happened twice to me, once when i was just browsing and the second time when i was trying to inquire about a bed's construction. Both times I choose to ignore because i am a young...
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2.2
#1128831
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My husband and I were very pleased with the service we received with Hank's Furniture Store in Mobile, Al. I was greeted immediately by Brandi. She was very helpful in what we needed. We were looking for a leather recliner, and a mattress and box spring set. She went...
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5.0
#1118737
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Delivery Service Review

Hanks Fine Furniture
#1029633
I will never use this company again took my money and I haven't received my furniture. Told one date and still haven't received my furniture. Steal my money. Going to BBB.
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Bed Frame Review

Hanks Fine Furniture
#1000752
1.0
Details
Bought a bed frame and two nightstands in december. It will be MAY. Before our nightstands are in stock! Beware. This seems to be normal for this store. They sell furniture not in stock. Absolutely nothing anyone can do to get us our nightstands sooner. We dealt with the store at pinnacle crossing. We would have picked a different set if we had any idea this was how it would end up.
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Advertised vs Delivered
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Delivery Service
Diversity of Products or Services
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Hanks Fine Furniture Sofa Repair Review

Hanks Fine Furniture
#980718
3.1
Details
Do not stand behind ptoducts.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
Value for money
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Hanks Fine Furniture Staff Review

Hanks Fine Furniture
#961902
4.7
Details
Hanks furniture in Rogers is the most pleasant shopping experience my family has ever experienced. Go there the staff and management are great. Tons of furniture!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
This was my first purchase with Hanks Fine Furniture, and sad to say, "I AM NOT A SATISFIED CUSTOMER". I fully intend to contact the Attorney General's office to report the rude treatment I received on Saturday afternoon from the Little Rock Store Manager. I purchased...
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1.0
Product
I didn't like
  • He was rude and did not acknowledge my presencekm
  • Customer service
  • Poor service
#1102516
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I bought several pieces of furniture in January for new house. Took delivery in Late March. Kuly I bough a rug to put under couch. I noticed it looked like water stains on my floor wherw couch legs were and in middle of wood floor. I looked all over couch to see if...
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Anonymous
Jo

Sorry for all the typos. The more I typed the madder I got. Not sure why it blipped out some things, I never swore. I said I called him a M O R O NAnd left there feeling humil...

1.0
#1095261
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We went to Hanks originally looking for a living room set and a storage type cabinet for our living room. We were pleased with the pricing of the items so we decided to look at a bedroom set. When we went to the sets the salesman gave us a quote of $1800.00. We said...
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1.0
#1093367
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I made my first purchase at Hanks 18 years ago and I just purchased a new home and was looking for a particular color dining room set and some new bedroom suites and I found the diningroom set I wanted online at Hanks and it said you needed to call local store to see...
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3.0
#1084021
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Furniture sales people as we all know can be a hassle. Our experience was just the Opposite. Sam gave us the space we needed and as we started asking question, we warmed up to him as he was not about high pressure but showing us the furniture pieces we wanted to see....
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5.0
I liked
  • I liked
  • Sam yamani as a sales representative
  • Manager provide us with a fair price
#1057106
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My mother purchased a new mattress/box springs and 2 swivel rockers. She loved the fabric pattern on the chair that was on their showroom floor, plus it matched the burgundy leather furniture we intend to put in the living room. It took 6 weeks to get the chairs...
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1.0
Product
I liked
  • Customer service while in the store
I didn't like
  • Customer service after chairs delivered
#1040062
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My wife and I bought a new couch with electric recliners. Nice couch, until it broke... 9 months after purchase! We treated this couch very well. The dog isn't allowed on it. Heck, the kids (teenagers) are only allowed on it on holidays. But things break, so we called...
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2.5
I liked
  • Delivery people
  • Sales staff
  • Products before they broke
I didn't like
  • Long delays with parts
  • No feedback during service period
  • How i have been treated
#1016351
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