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This was my first purchase with Hanks Fine Furniture, and sad to say, "I AM NOT A SATISFIED CUSTOMER". I fully intend to contact the Attorney General's office to report the rude treatment I received on Saturday afternoon from the Little Rock Store Manager. I purchased...
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1.0
Product
I didn't like
  • Poor service
  • Customer service
  • He was rude and did not acknowledge my presencekm
#1102516
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I bought several pieces of furniture in January for new house. Took delivery in Late March. Kuly I bough a rug to put under couch. I noticed it looked like water stains on my floor wherw couch legs were and in middle of wood floor. I looked all over couch to see if...
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Anonymous
Jo

Sorry for all the typos. The more I typed the madder I got. Not sure why it blipped out some things, I never swore. I said I called him a M O R O NAnd left there feeling humil...

1.0
#1095261
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We went to Hanks originally looking for a living room set and a storage type cabinet for our living room. We were pleased with the pricing of the items so we decided to look at a bedroom set. When we went to the sets the salesman gave us a quote of $1800.00. We said...
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1.0
#1093367
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Delivery Service Review

Hanks Fine Furniture
#1029633
I will never use this company again took my money and I haven't received my furniture. Told one date and still haven't received my furniture. Steal my money. Going to BBB.
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Bed Frame Review

Hanks Fine Furniture
#1000752
1.0
Details
Bought a bed frame and two nightstands in december. It will be MAY. Before our nightstands are in stock! Beware. This seems to be normal for this store. They sell furniture not in stock. Absolutely nothing anyone can do to get us our nightstands sooner. We dealt with the store at pinnacle crossing. We would have picked a different set if we had any idea this was how it would end up.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Hanks Fine Furniture Sofa Repair Review

Hanks Fine Furniture
#980718
3.1
Details
Do not stand behind ptoducts.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
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Hanks Fine Furniture Staff Review

Hanks Fine Furniture
#961902
4.7
Details
Hanks furniture in Rogers is the most pleasant shopping experience my family has ever experienced. Go there the staff and management are great. Tons of furniture!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I made my first purchase at Hanks 18 years ago and I just purchased a new home and was looking for a particular color dining room set and some new bedroom suites and I found the diningroom set I wanted online at Hanks and it said you needed to call local store to see...
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3.0
#1084021
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Furniture sales people as we all know can be a hassle. Our experience was just the Opposite. Sam gave us the space we needed and as we started asking question, we warmed up to him as he was not about high pressure but showing us the furniture pieces we wanted to see....
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5.0
I liked
  • Sam yamani as a sales representative
  • I liked
  • Manager provide us with a fair price
#1057106
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My mother purchased a new mattress/box springs and 2 swivel rockers. She loved the fabric pattern on the chair that was on their showroom floor, plus it matched the burgundy leather furniture we intend to put in the living room. It took 6 weeks to get the chairs...
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1.0
Product
I liked
  • Customer service while in the store
I didn't like
  • Customer service after chairs delivered
#1040062
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My wife and I bought a new couch with electric recliners. Nice couch, until it broke... 9 months after purchase! We treated this couch very well. The dog isn't allowed on it. Heck, the kids (teenagers) are only allowed on it on holidays. But things break, so we called...
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2.5
I liked
  • Sales staff
  • Delivery people
  • Products before they broke
I didn't like
  • No feedback during service period
  • How i have been treated
  • Poor service
#1016351
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We recently bought a Simmons Beauty Rest Mattress King for $857.99. They asked which mattress cover I would like to purchase, and the one I chose was $149.99. When I opened the mattress cover, I found that it zipped along the side meaning that I would have to lift the...
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1.7
Product
#989942
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I visited the store in north Little Rock. I had a very nice professional man, Mr Pollard, helping me. He did seem to have a slight disability but that did not stop him from making sure I was taken care of. My complaint is there were 2 others, possibly managers, making...
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#984039
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I ordered a bedroom set from Hank's. they promised delivery on the following Saturday only to deliver the headboard, and 2 rails. The headboard arrived with a nick which I reported. I was promised the footboard, a replacement for the headboard and night stand would be...
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1.0
#978944
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