This was my first purchase with Hanks Fine Furniture, and sad to say, "I AM NOT A SATISFIED CUSTOMER". I fully intend to contact the Attorney General's office to report the rude treatment I received on Saturday afternoon from the Little Rock Store Manager. I purchased...Read more
We went to Hanks originally looking for a living room set and a storage type cabinet for our living room. We were pleased with the pricing of the items so we decided to look at a bedroom set. When we went to the sets the salesman gave us a quote of $1800.00. We said...Read more
On 9/9/16 my fiancee and myself visited the Bowman location, where we were greeted by Jared. He was very pleasant and helpful as we walked the store to find the perfect table for our bedroom. Fast forward to the point of sale....We ended up placing a painting and...Read more
Box Spring Review
Hanks Fine Furniture
We were sold a king mattress and box spring with two box springs that don't match. They are refusing to do anything about it! Seriously the worst company ever!
Hanks Fine Furniture
It seems that Hank's fine furniture is only focused on numbers rather than customer service. Just getting a mattress delivered was a nightmare. I had to get a different contracting service to deliver my mattress. The manager was not helpful at all and he was the one who made the sale! This will be the last time I shop at Hank's "fine" furniture.
Guess I should have read these BEFORE I mabe the purchase. Hanks Jonesboro ar, steve was a great guy to deal with. My wife and I paid cash for a love seat ( $1.084.00) it was the floor model. Loaded it, got it home, wife dident like it. I called to return and the...Read more
Went into Hanks Furniture on University Ave in Litle Rock, Ar. The door chimmed to let them know people had entered the store. One woman was setting at a desk, never looked up or said hello, can I help you, nothing. Totally ignored. We walked the entire store as she...Read more
SALESMAN SPOKE WHEN WE FIRST CAME IN BUT NOTHING AFTER THAT HE WAS MORE CONCERN THAT MY 7 YR OLD WAS SITTING NOT PLAYING ON THE BED AND STILL DID NOT INTRODUCE HIMSELF OR ANYTHING WE CONTINUED TO WALK AROUND TO PASS ANOTHER SALESMAN ON THE COUCH WITH LEGS KICKED UP ON...Read more
racist place to shop for furniture, upon stepping inside ( Little Rock Store on Bowman) no one greeted us but we were followed around the store as if we could stuff couch's and chairs in our pants, also the GM Stu and the other Manager Rick call their black employees...Read more
I was told that since I didn't/couldn't use my furniture warranty I would be due a refund since it be four (4) years. Upon calling and checking on the refund the Hank's rep first said that 1) the warranty was not for four years but five 2) the warranty would have to be...Read more
I didn't like
- Customer service
We was told we was ordering complete living room set with tables and heated seats. We got sofa, no tables, & no heated seat. We ordered 2 hideaway beds. It was going to cost over $100 to deliver. We called ahead to pick it up. Was told it was all ready. Took 2hrs...Read more
On 3/20/2010 I purchasesd a recliner from Hanks in Little Rock AR. It was a display model and the one in the Little Rock store was already sold but there was one in the Jonesboro AR store (approximately 2 hrs away). The salesperson said trucks run between the stores...Read more
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