State: Arkansas City: Little Rock Clear all filters (15 of 130 reviews match)
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This was my first purchase with Hanks Fine Furniture, and sad to say, "I AM NOT A SATISFIED CUSTOMER". I fully intend to contact the Attorney General's office to report the rude treatment I received on Saturday afternoon from the Little Rock Store Manager. I purchased...
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1.0
Product
I didn't like
  • Poor service
  • Customer service
  • He was rude and did not acknowledge my presencekm
#1102516
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We went to Hanks originally looking for a living room set and a storage type cabinet for our living room. We were pleased with the pricing of the items so we decided to look at a bedroom set. When we went to the sets the salesman gave us a quote of $1800.00. We said...
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1.0
#1093367
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On 9/9/16 my fiancee and myself visited the Bowman location, where we were greeted by Jared. He was very pleasant and helpful as we walked the store to find the perfect table for our bedroom. Fast forward to the point of sale....We ended up placing a painting and...
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2.7
Product
#920069
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Hanks Fine Furniture - Simple Review #1460226408
1/1

Box Spring Review

Hanks Fine Furniture
#826761
1.0
Details
We were sold a king mattress and box spring with two box springs that don't match. They are refusing to do anything about it! Seriously the worst company ever!
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Mattress Review

Hanks Fine Furniture
#663923
1.6
Details
It seems that Hank's fine furniture is only focused on numbers rather than customer service. Just getting a mattress delivered was a nightmare. I had to get a different contracting service to deliver my mattress. The manager was not helpful at all and he was the one who made the sale! This will be the last time I shop at Hank's "fine" furniture.
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Guess I should have read these BEFORE I mabe the purchase. Hanks Jonesboro ar, steve was a great guy to deal with. My wife and I paid cash for a love seat ( $1.084.00) it was the floor model. Loaded it, got it home, wife dident like it. I called to return and the...
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1.6
I liked
  • Steve
I didn't like
  • Makes me want to throw up
  • Manager randy
#883911
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Went into Hanks Furniture on University Ave in Litle Rock, Ar. The door chimmed to let them know people had entered the store. One woman was setting at a desk, never looked up or said hello, can I help you, nothing. Totally ignored. We walked the entire store as she...
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#826730
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SALESMAN SPOKE WHEN WE FIRST CAME IN BUT NOTHING AFTER THAT HE WAS MORE CONCERN THAT MY 7 YR OLD WAS SITTING NOT PLAYING ON THE BED AND STILL DID NOT INTRODUCE HIMSELF OR ANYTHING WE CONTINUED TO WALK AROUND TO PASS ANOTHER SALESMAN ON THE COUCH WITH LEGS KICKED UP ON...
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1.0
I didn't like
  • Customer service
#788785
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racist place to shop for furniture, upon stepping inside ( Little Rock Store on Bowman) no one greeted us but we were followed around the store as if we could stuff couch's and chairs in our pants, also the GM Stu and the other Manager Rick call their black employees...
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1.0
I didn't like
  • Makes me want to throw up
  • Being lied to about warrany claims
#744539
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I was told that since I didn't/couldn't use my furniture warranty I would be due a refund since it be four (4) years. Upon calling and checking on the refund the Hank's rep first said that 1) the warranty was not for four years but five 2) the warranty would have to be...
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3.3
I didn't like
  • Customer service
#598444
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We was told we was ordering complete living room set with tables and heated seats. We got sofa, no tables, & no heated seat. We ordered 2 hideaway beds. It was going to cost over $100 to deliver. We called ahead to pick it up. Was told it was all ready. Took 2hrs...
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ME_14
ME_14

Looking into legal action.

1.0
#536935
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On 3/20/2010 I purchasesd a recliner from Hanks in Little Rock AR. It was a display model and the one in the Little Rock store was already sold but there was one in the Jonesboro AR store (approximately 2 hrs away). The salesperson said trucks run between the stores...
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Anonymous
Anonymous

I referred a customer who is in the military. Advised the salesman that he would need the furniture in about a month and a half, because he would be closing on his new home an...

Anonymous
Anonymous

Perhaps injured workers were on duty. The company has a policy of discouraging worker's Comp claims by injured workers by telling the workers they are on their own, that there...

#177706
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