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I visited the store in north Little Rock. I had a very nice professional man, Mr Pollard, helping me. He did seem to have a slight disability but that did not stop him from making sure I was taken care of. My complaint is there were 2 others, possibly managers, making...
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#984039
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I ordered a bedroom set from Hank's. they promised delivery on the following Saturday only to deliver the headboard, and 2 rails. The headboard arrived with a nick which I reported. I was promised the footboard, a replacement for the headboard and night stand would be...
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1.0
#978944
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Went to pick up my mattress. Waited 10 minutes for help - nothing - went to the office - staff acted like I was bothering them - absolutely rude, unprofessional behavior- Lane shouted " you're welcome" as I left. Never again! Contacted Customer service - no response.
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Anonymous
Anonymous

Bought a leather recliner and a leather couch both electric along with the exteneded warranty all for right at 2000 dollars.Was promised full 5 year warranty which was bullcr...

2.2
#963907
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Hanks Fine Furniture Sales Representative Review

Hanks Fine Furniture
#952715
5.0
Details
I had a very sweet sales guy that helped me find the best bedroom suite for my mom. His name was Shaun Dowdle out of Texarkana, Tx. Thank you for helping me with my needs. I will be returning back.
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Delivery Service Review

Hanks Fine Furniture
#928736
2.2
Details
Hanks has great quality furniture and the buying experience is very high. Their execution from the sales point to delivery is the worst on the planet and I will NEVER but from the again. Multiple executes on delivery dates, midnight deliveries, slave labor wages on their delivery trucks, terrible customer service Thant cannot poosibly be beaten in every aspect.
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Hanks Fine Furniture Customer Care Review

Hanks Fine Furniture
#899911
1.4
Details
Great furniture. Poor customer service (at least at the west Little Rock location). Would never get furniture there again!
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Hanks Fine Furniture Shipping Service Review

Hanks Fine Furniture
#854432
1.6
Details
Delivery promises not kept. I have paid for furniture I do not have and am told it will be yet another week. Meanwhile part of one of the pieces still not delivered was left on my front screened porch and is exposed to the elements. These people care nothing about customer satisfaction. Lesson learned. Stay away from this store!
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I purchased 2 dressers on 10-02-16 from the Rogers Store. I was told by sales rep "Sam Yamani" that I would have them around Halloween. I went to the store on 11/07/16 to check on the delivery and was told I would have those on 11/10/16. I was given written...
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2.1
#953015
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Purchased 4500 bedroom set paid cash, after the purchase was told that they made a mistake the funiture was not in stock...ask about the floor model was told that they could not sale....hmmm...an hour later someone came in and was able to purchase a floor model...
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Anonymous
Anonymous

I agree 100 % I had the same problem with the manager at Jonesboro store manager Randy said their nothing he can do, I brought an sofa, It came in crooked. They didn't even t...

Anonymous
Anonymous

Same thing happened to me a few years ago from Hank's in Jonesboro, Ar- we will never shop there again

2.2
I didn't like
  • Being lied to about warrany claims
  • Being lied toand management not contacting me
#929408
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Hanks Fine Furniture - Good Staff selling POOR QUALITY NOT SO "FINE" FURNITURE
Hanks Fine Furniture - Good Staff selling POOR QUALITY NOT SO "FINE" FURNITURE
Hanks Fine Furniture - Good Staff selling POOR QUALITY NOT SO "FINE" FURNITURE
Our second purchase from Hanks was made because of the service (which was great!)and price of our first purchase of bedroom furniture. We thought we could expect the same when it came to living room furniture.NOT! Long story made short the furniture was poorly...
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Anonymous
MsTeeCee2U

I saw this post had pictures so I took a peek...and my furniture has the same issues. Poorly made and the delivery people cut my chair 1/2. I am waiting to see how this will b...

3.1
#920521
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On 9/9/16 my fiancee and myself visited the Bowman location, where we were greeted by Jared. He was very pleasant and helpful as we walked the store to find the perfect table for our bedroom. Fast forward to the point of sale....We ended up placing a painting and...
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2.7
Product
#920069
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Purchase living ensemble from Hanks Fine Furniture in Hot Springs, AR. Once the deal was done on paper, all assistance and accountability for the process ended. Waited 4 days for furniture to be delivered for a fee of course. It is now after 6 pm of the delivery day...
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Bismarck, Arkansas
#912197
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We bought a leather living room set for 3500.00 the recliner was broke when delivered took a month to replace it then 6 months later broke again took almost 3 months to get the part then had to pay 25.00 before repairman would schedule appt time to fix it. Shouldn't...
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1.2
Product
#900169
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Bought their top-of-the-line Westridge leather sofa and loveseat 4 years ago, along with the extended warranty. Within six months the color wore off the sofa where I normally sit. Took photos to the store and was told they would contact the mfr about my claim. Mfr...
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