Our second purchase from Hanks was made because of the service (which was great!)and price of our first purchase of bedroom furniture. We thought we could expect the same when it came to living room furniture.NOT!
Long story made short the furniture was poorly made. There were seams on the sofa that were not sewn, the ottoman was sewn crooked and had a small hole in the fabric.The chair and a half had a broken arm. Also they delivered a recliner that was not the one we chose.
All the above were replaced. The sofa was ok, however the frame on the second chair was broken, but replaced later with a third chair.
The upholstered furniture has staples loose and some have come out!
TO SUMMARIZE FREIGHT STORE QUALITY AT FULL PRICE. BUT YOU DO GET FRIENDLY SERVICE.
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