Springfield, Missouri

Less than 6 months ago I purchase the Winter Park collection bedroom set for my 10-year-old daughter.

Related: Hanks Fine Furniture - Hank's cheap furniture with bad service

One evening approximately one month ago, when she was getting into her full size bed the wooden rail (glued to the frame) collapsed. The materials are of poor quality and construction.

I contacted the store to advise them of my issue. It was not addressed, therefore I went into the store carrying the piece of my child's bed that broke. I was avoided by all sales personnel. I walked straight to the display of the same bed and lifted the mattress for find the exact same damage on their floor model and took a photo of this damage, again not one person employed by Hank's had approached me at this time.

I then walked to the customer service counter, broken chunk of bed in my hand and advised that I wish to speak to a manager as they would likely not want me to have this discussion with me out in the open.

A store manager approached me, I had her follow me to the floor model and showed her that the item on display is damaged in the exact same place.

At present I have been advised that this is a manufacturer issue and that the manufacturer will likely offer me replacement parts or replace the bed entirely. It is apparent that if the floor model possess the same damage that the entire produce line is junk.

I am requesting a refund and that they retrieve this hazardous furniture from my home. It is fortunate that my daughter did not but her nose of the head board or have an appendage smashed between the mattress and bed frame when the bed from their Winter Park collection broke.

As of yet, this issue has not been resolved.

Review about: Customer Service Product.

Review #457321 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Hanks Fine Furniture?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

El Dorado Furniture - El Dorado sells defective furniture. El Dorado Furniture "Some time went by, and 2 triple recliner sofas started peeling, I contacted them again, and I was told it was normal wear and tear..." Read more MyPillow caused bad caused of hives Mypillow "...Out of nowhere, I woke up with an incredible itchy, blotchy rash, pics attached. I went to immediate care and..." Read more Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more Do Not Waste Your Time With Closet Factory And You Will Find Out Why? Closet Factory "It started off on a good note whereby I spoke with Michele La Flesch, the Executive Project Manager/Showroom Manager (Michele.Laflesch@ClosetFactory.com) (Office Phone: 310-516-7500 x240 & Cellular Phone: 310-404-8225)..." Read more Interstate National Dealer Services. Inc. does not honor their extended vehicle warranty contracts Interstate National Dealer Services "In Feb of this year I purchased a used 2008 BMW 550i. The dealership offered an extended warranty through Interstate National Dealer Services (INDS, Inc.), I opted for the Copper..." Read more Gardenwinds - Riplock does NOT stop rips Gardenwinds "I paid 120 dollars for the replacement canopy (which fit perfectly) because their website claims it's "designed to withstand wear and tear from wind and stormy weather" and "The double..." Read more Peltz Shoes tried to scam me! Peltz Shoes "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Freedompop - Unauthorized charges Freedompop "I signed up for the free trial. The fine print clearly said I would be charged 8.99 a month if I did not cancel the trial. I was later charged..." Read more