I ordered a bedroom set at Hank's in Springfield, Mo and paid in full on 3/12/15. I received half of it on 3/31. One of the drawers under the bed was smashed & a guide rail for another drawer was missing. I reported it to the store with photos on 4/4. A claim was...Read more
I bought a couch at Hank's in Springfield, MO, and was told it would be available for me to pick up the following week. On the day I was to pick it up, I got a call from the salesman telling me it would be another 3-4 weeks. When I told him that was unacceptable, he...Read more
I too wont Be purchasing any more furniture from hanks unless i have it in full payment. Upon purchase i was not given their policy information in the least. Paid for one item in full and making payments for the other item. Never was it explainef to me how their method...Read more
I typically dont rant in the open. But this is one that I am going to rant about. Begin Rant - Hank's Furniture is the worst place one could possibly do business with. Ok so I am a customer service type person and anyone knows me that I will do everything I can to...Read more
My wife and I went to Hanks Fine Furniture in Springfield, MO to order new living room furniture - a sofa, chair and ottoman. We were told that our custom furniture (Paula Deen) would be ready in 4-6 weeks. At 4 weeks, my wife called to inquire about the order...Read more
I bought a couch at the Springfield location. First week couch started to make a popping noise every time someone sat on it. Call the store to let them know, they went thru process of getting hold of manufacture. 3 months later got someone out to fix, still was making...Read more
Less than 6 months ago I purchase the Winter Park collection bedroom set for my 10-year-old daughter. One evening approximately one month ago, when she was getting into her full size bed the wooden rail (glued to the frame) collapsed. The materials are of poor quality...Read more
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