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Bought their top-of-the-line Westridge leather sofa and loveseat 4 years ago, along with the extended warranty. Within six months the color wore off the sofa where I normally sit. Took photos to the store and was told they would contact the mfr about my claim. Mfr...
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Guess I should have read these BEFORE I mabe the purchase. Hanks Jonesboro ar, steve was a great guy to deal with. My wife and I paid cash for a love seat ( $1.084.00) it was the floor model. Loaded it, got it home, wife dident like it. I called to return and the...
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1.6
I liked
  • Steve
I didn't like
  • Makes me want to throw up
  • Manager randy
#883911
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e also had a HORRIBLE experience! We ordered and it took WEEKS (months) to arrive. The first couch had 3 out of 4 pieces damaged within 2 weeks of having it so we sent it back. SECOND couch-which took forever to get because the "boat sank that was ca rrying it" is now...
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1.8
Irvington, Alabama
I didn't like
  • Poor quality
  • Poor repair service
  • Inconvenient and wait for product
#862003
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Hanks Fine Furniture Customer Care Review

Hanks Fine Furniture
#899911
1.4
Details
Great furniture. Poor customer service (at least at the west Little Rock location). Would never get furniture there again!
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Hanks Fine Furniture Shipping Service Review

Hanks Fine Furniture
#854432
1.6
Details
Delivery promises not kept. I have paid for furniture I do not have and am told it will be yet another week. Meanwhile part of one of the pieces still not delivered was left on my front screened porch and is exposed to the elements. These people care nothing about customer satisfaction. Lesson learned. Stay away from this store!
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Advertised vs Delivered
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Hanks Fine Furniture - Simple Review #1460226408
1/1

Box Spring Review

Hanks Fine Furniture
#826761
1.0
Details
We were sold a king mattress and box spring with two box springs that don't match. They are refusing to do anything about it! Seriously the worst company ever!
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Hanks Fine Furniture Work Experience Review

Hanks Fine Furniture
#718179
Had a brother that work there , always put in a 3 weeks notice when something came up never gave him the time off he need I guess when someone becomes manger they think they are God .
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I have read most of these complaints and was really fascinated. I was considering shopping at Hanks until I read these reviews. While talking to a doctor about another doctor, he said,"after he gets sued a few times, he will learn". I am just an ordinary person but my...
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Bonifay, Florida
#856856
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We had the best experience at Hank's in Pensacola,FL. We were looking for great quality dressers and Nick took the time to find us beautiful dressers and went out of his way to call the main store to find the matching pieces for our bedroom. We feel like part of his...
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5.0
#855197
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Hanks furniture in Rogers Ar is the best furniture store ever! The people and management are awesome!!! Cant believe how easy it is to buy furniture there, they arent pushy. We went to three other places in nwa and went back to hanks for the purchase. Kelvin was...
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Anonymous
Anonymous

Thanks for all the kind words.. Lots of people only want to talk about bad things!

5.0
#853006
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I recently visited the Hanks Furniture in Hot Springs, Ar, I am looking for a new recliner for my husband, the young man, Brad Hall was very helpful, and very polite and more than willing to take all the time I needed to check them out. When I finally decide exactly...
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Anonymous
Jo

Well, I hope you do not have any problems with this chair, because once I had a problem, the same young man wasn't so nice. He actually laughed at my problem and swore also. I...

Batesville, Arkansas
#851095
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Hanks Fine Furniture - Hank’s Fine Furniture
1 review 5.0 star rating 5/13/2016 I bought vanity, bed room set and dining table from here and it's fabulous. I get so many compliments on my furniture and people think it's more expensive than it is. I was hesitate to buy it in mobile, as its a small town but they...
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5.0
I didn't like
  • Replacement took time
#847286
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Went into Hanks Furniture on University Ave in Litle Rock, Ar. The door chimmed to let them know people had entered the store. One woman was setting at a desk, never looked up or said hello, can I help you, nothing. Totally ignored. We walked the entire store as she...
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#826730
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Today I was provided with excellent service at Hanks Fine Furniture (Panama City,FL) and I truly appreciated it. Scott Rankin's level of professionalism and knowledge of the products on the floor exceeded all my expectations. Such a commitment to customer service...
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5.0
#811331
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